As a hosting customer how do I transfer my website files to my web space?

As you are in control of all the files for your website, it is likely that you already have FTP (File Transfer Protocol) software that enables you to access a remote server and upload your files so that they can be viewed from your domain name.

If you do not have FTP software, there is a range of free and premium FTP software available from www.download.com.

To access your site via FTP, use the hostname ftp.your-domain.co.uk, the username and the password provided to you in your welcome message. The FTP service is accessed through the default port number: Port 21.

Before uploading files to your website, check to see if the welcome page is showing for your domain name.

When logged in with FTP navigate to the /public_html directory. This is where you will need to place your files for them to be accessible on the internet. Look for the index.html file to ensure you are in the right directory.

Before adding your files delete the welcome page by deleting the existing index.html file.

You can now upload your website files.

In Summary

Username: As provided with your hosting details.
Hostname: ftp.your-domain.co.uk
Path: /public_html
Port 21
Password: As provided with your hosting details.

For FrontPage Users Only

FTP publish path: ftp://ftp.your-domain.co.uk/public_html/